Privacy Policy

1. Information We Collect

Depending upon how you interact with us, we may collect information such as:

Information you provide directly

This may include:

• your name;
• telephone number;
• email address;
• destination preferences;
• proposed travel dates;
• number of travellers;
• occasion or reason for travel, such as a honeymoon, birthday, anniversary, family holiday, girls’ getaway or wellness retreat;
• accommodation preferences;
• travel preferences;
• budget or indicative budget, where you choose to provide it;
• special requests;
• information provided through enquiry forms; and
• information you provide when communicating with us by email, telephone, WhatsApp or other communication channels.

We only request information that is reasonably relevant to assisting with your travel enquiry or providing our services.

Information collected automatically

When you visit our Website, certain technical information may be collected automatically, depending upon the Website’s configuration and the technologies we use.

This may include:

• IP address;
• browser type;
• device type;
• operating system;
• pages visited;
• approximate location derived from technical information;
• referring website;
• date and time of access; and
• Website usage information.

This information may be used to operate, secure, maintain and improve the Website and understand how visitors use it.

2. How We Use Your Information

We may use your information to:

• respond to travel enquiries;
• understand your travel requirements;
• create or suggest suitable travel itineraries and experiences;
• communicate with you about your enquiry;
• obtain availability, rates or proposals from relevant travel suppliers;
• make or facilitate bookings requested by you;
• communicate booking information and travel updates;
• provide customer support;
• process payments where applicable;
• improve our Website, services and customer experience;
• maintain Website security;
• prevent fraud, misuse or unauthorised activity;
• comply with legal or regulatory obligations; and
• send promotional or marketing communications where permitted and appropriate.

3. Information Sharing

We do not sell your personal information as a business practice.

We may share relevant information with third parties where reasonably necessary to respond to your enquiry, arrange or provide travel services, process transactions, operate our Website or comply with applicable law.

Depending upon your enquiry or booking, these parties may include:

• hotels and resorts;
• airlines;
• destination management companies;
• transportation providers;
• activity and experience providers;
• tour operators;
• travel suppliers;
• payment processors;
• technology and Website service providers;
• communication and customer-support providers;
• professional advisers; and
• government, regulatory or law-enforcement authorities where legally required.

We aim to share only information reasonably necessary for the relevant purpose.

For example, if you request a hotel quotation, we may need to provide your travel dates, number of travellers and relevant preferences to the hotel or supplier in order to obtain availability and pricing.

4. Travel-Related Information

Certain travel arrangements may require us to collect or share additional information.

For example, airlines, hotels, immigration authorities or other Service Providers may require traveller names, passport information, contact details, date of birth, nationality or other information necessary to complete a booking or comply with applicable travel requirements.

We will request such information when reasonably necessary for the relevant travel service.

You should only provide personal information belonging to another traveller where you are authorised to provide that information and, where appropriate, have informed that person about the relevant use of their information.

5. Payments

Where payments are processed through a third-party payment gateway or financial institution, payment information may be collected and processed directly by that provider.

We may not have access to your complete card or banking credentials.

Payment providers may have their own privacy policies and terms, which govern their handling of payment information.

6. Marketing Communications

If you have provided your contact details to us, we may contact you regarding your enquiry, booking, travel arrangements or related services.

Where permitted by applicable law, we may also send information about new destinations, curated experiences, travel offers or other services that may be relevant to you.

You may request that we stop sending marketing communications at any time by contacting us or using an available unsubscribe option.

Stopping marketing communications will not prevent us from sending essential information relating to an existing enquiry or booking.

7. Cookies and Analytics

Our Website may use cookies and similar technologies to:

• enable Website functionality;
• remember preferences;
• understand Website usage;
• improve Website performance;
• maintain security; and
• measure the effectiveness of our marketing.

We may use third-party analytics or technology providers for these purposes.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the Website.

8. Third-Party Websites

Our Website may contain links to third-party websites, including hotels, resorts, airlines, travel providers, social-media platforms and other websites.

This Privacy Policy applies only to The First Chapter’s Website and information that we process.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

9. Data Security

We take reasonable measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

You acknowledge that information transmitted over the internet carries inherent security risks.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements and complying with applicable legal or regulatory requirements.

When information is no longer required, we may securely delete or anonymise it, subject to applicable retention obligations.

11. Your Rights and Requests

Subject to applicable law, you may contact us to:

• request information regarding personal data we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of information where legally permissible;
• withdraw consent where processing is based on consent;
• request information about how your personal information is being used; or
• raise a concern regarding the handling of your personal information.

Certain requests may be subject to legal or operational limitations.

We may need to verify your identity before processing a request.

12. Children’s Information

Our Website is intended primarily for adults planning or arranging travel.

We do not knowingly seek to collect personal information directly from children for independent use of our Website.

Where information relating to a child is necessary for a family travel booking, such information should ordinarily be provided by the child’s parent, legal guardian or another person authorised to make the travel arrangements.

13. International Travel and Data Transfers

If you arrange international travel through The First Chapter, information necessary to provide the requested travel services may need to be shared with Service Providers located outside India.

For example, an international hotel, airline, destination management company or activity provider may need relevant traveller information to fulfil a booking.

Such processing may be subject to the laws and privacy requirements applicable in the relevant jurisdiction.

14. Data Protection and Applicable Law

We aim to handle personal information in accordance with applicable Indian data-protection and privacy laws and other laws applicable to our business.

As Indian privacy and data-protection requirements evolve, we may update this Privacy Policy and our internal practices to reflect applicable legal requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, legal requirements or privacy practices.

The updated Privacy Policy will be published on this page with a revised “Last Updated” date.

16. Contact Us

If you have a question, concern or request relating to this Privacy Policy or your personal information, please contact:

The First Chapter
Website: TheFirstChapter.world
Email: thefirstchapterconcierge@gmail.com
Address: mumbai

We will make reasonable efforts to respond to legitimate privacy-related requests within the time required by applicable law.